Cancellation & Order Modification Policy
Last Updated: 19 August 2026
This policy governs how order cancellations and modifications are handled.
1. Cancellation Window
Customers may request cancellation only before the order is handed over to Shiprocket/the applicable logistics partner.
2. Website Logic
The cancellation button is removed once the order is placed. Customers should contact support immediately if cancellation is required and the order has not yet been handed over.
3. Processing
Orders are normally processed within 24 hours. Cancellation can be approved only while the order remains unhanded to the logistics partner.
4. Refund on Approved Cancellation
If cancellation is approved before handover, the full amount actually paid is refunded, including applicable shipping charges and COD amount actually collected.
5. Refund Timing
The refund may be initiated promptly after cancellation confirmation. Reflection time depends on Razorpay and the customer bank. Approved refunds are generally initiated within 2–3 business days.
6. After Handover
After handover, the cancellation window is closed. COD-related costs incurred by Coo & Cry are not refundable at this stage.
7. Order Modification
Customers should contact Coo & Cry immediately for product, quantity or address changes. Changes are not guaranteed and can be made only if operationally possible before handover.
8. Customer Responsibility
Customers must check product, quantity, address, payment method and charges before confirming an order.