Shipping & Delivery Policy
Last Updated: 19 August 2026
This Shipping & Delivery Policy outlines the timeline and charges for order deliveries.
1. Delivery Coverage
Coo & Cry offers Pan-India delivery subject to PIN-code and logistics serviceability.
2. Order Processing
Orders are normally processed within 24 hours. Processing time is separate from transit/delivery time.
3. Shipping Charges
Orders of ₹500 or more qualify for free delivery, subject to checkout terms. Orders below ₹500 may attract shipping charges. COD charges are separate and displayed at checkout.
4. Logistics
After processing, orders are handed to Shiprocket and/or the applicable logistics partner. Shipment tracking may be shown in the customer account/order history.
5. Delivery Time
Transit and delivery time vary by destination, PIN code, route, logistics operations, weather, public holidays and other circumstances.
6. Delivery Attempts and NDR
The logistics partner may make delivery attempts and follow its applicable NDR/reattempt procedures. Customers must provide accurate contact and delivery information.
7. RTO
A shipment may be returned to origin due to an incorrect address, customer unavailability, refusal, unreachable contact details, or other delivery circumstances. Customer-attributable non-delivery/RTO does not automatically create a refund entitlement.
8. Delays
Delivery may be delayed by circumstances beyond reasonable control. Delay alone does not automatically create a cancellation/refund right.
9. Cancellation
Cancellation is available only before handover to Shiprocket/the applicable logistics partner.
10. Damage/Wrong/Missing
Such complaints must be reported within 3 days of delivery and are handled under the Return & Refund Policy.
11. Unboxing
Customers are strongly encouraged to record a complete unboxing video.