Grievance Redressal & Contact Policy
Last Updated: 19 August 2026
Coo & Cry is committed to resolving customer issues and grievances promptly.
1. Grievance Officer
Name: Zeeshan Adam. Email: medilovepharma@gmail.com. Phone/WhatsApp: +91 73042 32416.
2. Registered Office
Medilove Pharmaceutical Private Limited. B-43, Einayat Colony, Gaya, Bihar.
3. Contact
Customers may contact Coo & Cry through the contact details published on the Website, including email, phone and WhatsApp/business messaging.
4. Order Complaints
Customers should provide order number, registered mobile number, description of the issue and relevant evidence.
5. Product Complaints
Damage, leakage, compromised seal, foul smell, wrong-product and missing-product complaints should generally be reported within 3 days of delivery.
6. Response Target
Coo & Cry aims to acknowledge/address grievances within 7 business days, subject to the nature of the matter and coordination required with payment providers, logistics partners or other service providers.
7. Privacy Requests
The same contact details may be used for privacy requests, subject to verification and applicable legal retention requirements.