Terms & Conditions
Last Updated: 19 August 2026
These Terms & Conditions govern access to and use of cooandcry.in and purchases made through the Website. The Website is operated by Medilove Pharmaceutical Private Limited (“Company”, “we”, “us” or “our”).
1. Eligibility and Accounts
The Website is intended for customers aged 18 years or older. Guest checkout is not available. Customers must create an account before placing an order. Mobile number and OTP verification are used for account access; Google sign-in may also be available.
2. Orders and Processing
Customers must review products, quantities, delivery information and charges before placing an order. Orders are normally processed within 24 hours before being handed to Shiprocket/the applicable logistics partner.
3. Prices and GST
All displayed product prices are inclusive of applicable GST. The price applicable to an order is the price displayed when the order is placed. Any future price change will first be reflected on the Website. An order will not be cancelled solely because the price changes after placement.
4. Payments
Online payments are processed through Razorpay and the payment methods shown at checkout. Payment-provider terms may also apply.
5. Cash on Delivery
Where COD is available, a COD charge will apply as displayed at checkout. The COD charge is separate from shipping charges and may apply irrespective of whether shipping is free.
6. Shipping and Delivery
Orders of ₹500 or more qualify for free delivery, subject to checkout terms. Orders below ₹500 may attract shipping charges. Orders are normally handed to Shiprocket/the applicable logistics partner within 24 hours. Transit and delivery time depend on destination and logistics operations.
7. Cancellation
Cancellation is permitted only before the order is handed over to Shiprocket/the applicable logistics partner. The Website cancellation button is removed once the order is placed, but a customer may contact support immediately and request cancellation before handover. If approved before handover, the full amount actually paid is refundable, including shipping and COD charges. After handover, cancellation is closed and COD-related costs incurred by the Company are not refundable.
8. Returns, Damage, Wrong or Missing Products
There is no general return facility for change of mind, personal preference or incorrect selection, subject to mandatory legal rights. Eligible damage/compromised-product complaints, including leakage, compromised seal or foul smell, must be reported within 3 days of delivery. A verified damaged/compromised product is replaced only. If the exact replacement is unavailable, the affected product amount may be refunded. Unboxing video is strongly encouraged.
9. Reviews
Text reviews and ratings may be submitted where enabled. Reviews must be genuine, lawful and non-abusive.
10. Communications
Transactional communications may include OTP, order, payment, shipment, delivery, cancellation and refund updates. Marketing updates may be offered with opt-out available.
11. Invoices and GST Bills
Invoices may be available through the account or email and a physical invoice may be included in the parcel. Customers requiring a GST bill may request it through email or WhatsApp and provide the required billing/GST details.
12. Third-Party Services
Razorpay handles payment processing and Shiprocket/applicable logistics partners handle shipment operations. Their applicable terms may also govern their services.
13. Intellectual Property and Misuse
Website content, branding, product imagery and original materials may not be copied or commercially exploited without permission. The Company may restrict fraudulent, abusive or suspicious transactions.
14. Governing Law and Grievance
These Terms are governed by Indian law, subject to mandatory consumer rights. Grievance Officer: Zeeshan Adam. Email: medilovepharma@gmail.com. Phone/WhatsApp: +91 73042 32416. Registered Office: B-43, Einayat Colony, Gaya, Bihar. The Company aims to address grievances within 7 business days.
15. Changes
The latest version will be published on the Website with its Last Updated date.